Returns, Refunds & Cancellations

Last updated: 11 November 2026

This policy explains your rights to cancel an order, return items and receive a refund when you buy from Lary Brazilian Imports Ltd. It is in addition to your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, which nothing in this policy or in our Pre-Order Policy limits.

1. Your right to cancel (14 days)

If you are a consumer, you can cancel your order for any reason within 14 days. For goods, the 14 days start on the day after you (or someone you nominate) receive the items. For an order of several items delivered separately, it starts the day after the last item arrives.

To cancel, tell us clearly by email to laryimport01@gmail.com or by WhatsApp on +44 7494 335657, giving your name, order number and the items concerned. You may use the model cancellation form but do not have to.

2. Sending items back

Please send the items back to us within 14 days of telling us you want to cancel. We will give you the return address when you contact us.
Unless the item is faulty or not as described, you pay the cost of returning it. We recommend a tracked service, as you are responsible for the item until it reaches us.
Items should be unused, in their original packaging and in a resalable condition. You must take reasonable care of the goods. We may reduce your refund if they have lost value because they were handled more than necessary to check their nature, characteristics and function.

3. Items that cannot be returned for change of mind

Sealed beauty, haircare, cosmetic and other hygiene-protected products that have been unsealed or opened after delivery, because they cannot be resold for health or hygiene reasons.
Items made to your specification or clearly personalised.

This does not affect your rights if an item is faulty, damaged or not as described (see section 5).

4. Refunds

We will refund the price of the items and the standard delivery charge you paid (the cheapest standard option we offer) within 14 days of receiving the items back, or of receiving proof that you have sent them back, whichever is earlier.
Refunds go to the payment method you used. Refunds for Klarna or Clearpay purchases are processed through that provider.
If you would prefer an exchange for another product of equal value, subject to stock, or a store voucher, tell us. We are happy to offer these as an alternative, but you are never obliged to accept them instead of a refund.

5. Faulty, damaged or incorrect items

If an item arrives faulty, damaged, not as described or is not what you ordered, please contact us as soon as possible with your order number and clear photos. Under the Consumer Rights Act 2015:

you can reject the item for a full refund within 30 days of delivery;
after that, you are entitled to a repair or replacement, or if that is not possible, a price reduction or final right to reject;
a fault that appears within the first six months is presumed to have been there on delivery unless we can show otherwise.

We pay the return costs for faulty or incorrect items and will refund you without undue delay and in any event within 14 days of agreeing that you are entitled to a refund.

6. Pre-orders

You may cancel a pre-order at any time before it is delivered to you, and within 14 days after delivery as set out above. Amounts you have paid, including any 50% deposit, will be refunded to your original payment method. If we have not delivered within the date we confirmed, or if no date was agreed within 30 days of your order, you may cancel and receive a full refund. If you would prefer a voucher or a different item instead, we will gladly arrange it.