π¦ Pre-Order Policy Summary
π§π· PortuguΓͺs
Produtos em pre-order tΓͺm prazo mΓnimo de 15 dias ΓΊteis, podendo variar conforme fornecedor, logΓstica internacional ou alfΓ’ndega. Pedidos sΓ£o enviados apenas quando todos os itens estiverem disponΓveis e o pagamento total concluΓdo. Itens Γ pronta entrega comprados junto de pre-order serΓ£o enviados juntos, salvo solicitaΓ§Γ£o com frete adicional.
Pagamento: 100% na compra ou 50% de entrada (envio apΓ³s pagamento total), exceto Klarna e PayPal.
Adicione seu WhatsApp no checkout para receber atualizaΓ§Γ΅es. InformaΓ§Γ΅es gerais tambΓ©m sΓ£o enviadas no Grupo VIP.
Um pedido sΓ³ Γ© considerado atrasado apΓ³s 30 dias alΓ©m da estimativa. Em caso de atraso, oferecemos voucher no valor pago ou troca por outro item disponΓvel.
NΓ£o realizamos reembolso em pre-order.
Se o item for aberto pela alfΓ’ndega ou chegar com danos/itens faltando, vocΓͺ pode escolher: receber o item, receber um voucher ou solicitar nova pre-order
Cancelamento: nΓ£o Γ© permitido apΓ³s a reserva, pois o item Γ© solicitado exclusivamente para o cliente.
π¬π§ English
Pre-order items have a minimum lead time of 15 business days, which may vary depending on the supplier, international logistics, or customs. Orders are only shipped when all items are available and full payment is completed. In-stock items purchased with pre-order items will be shipped together, unless an additional shipping request is made.
Payment: 100% at purchase or 50% deposit (shipment after full payment), excluding Klarna and PayPal.
Add your WhatsApp at checkout to receive updates. General information is also sent in the VIP Group.
An order is only considered delayed after 30 days beyond the estimate. In case of delay, we offer a voucher for the amount paid or an exchange for another available item.
We do not issue refunds for pre-orders.
If the item is opened by customs or arrives with damage/missing items, you can choose to: receive the item, receive a voucher, or request a new pre-order.
Cancellation: not allowed after reservation, as the item is requested exclusively for the customer.